Church App FAQ
Got a question about the Decatur City app? We’ve got answers.
The Decatur City app is a convenient way to stream current and past message series, find details on upcoming events, and easily access next steps to volunteer and get connected with our community.
No, you do not need to create an account or profile to use the app. All of our messages, media, and event information are completely free and open to browse without logging in.
The app is available across a variety of mobile, tablet, and TV streaming platforms. Because supported platforms change as technology evolves, you can always find a full, up-to-date list of compatible devices and direct download store links on our Apps page.
Head to the Events section of the app to browse upcoming dates, times, and locations. Where supported by your specific device or operating system, you can select the event to save it directly to your personal device calendar.
To ensure your playback isn’t constantly interrupted, the app is designed to automatically switch to an audio-only stream if your internet connection becomes slow or unstable. For the best high-definition video experience, try connecting to a strong Wi-Fi network.
If you run into an error message or the app freezes, try these quick steps:
- Check that your device has a stable internet connection.
- Make sure both your device’s operating system and the North Point app are updated to the latest available versions.
- Fully close out of the app and reopen it.
If you've tried the troubleshooting steps above and are still having trouble, please contact us. To help our team resolve the issue faster, please include:
- The type of device you are using.
- What you were trying to do when the issue occurred.
- Any specific error messages you saw (a screenshot is always helpful!).
