The Decatur City App FAQ
Got a question about the app? We've got answers.
The app uses a video format that will play audio-only if your Internet connection strength is low. Video is best played when on Wi-Fi.
To prevent long buffering times, the app will switch to an audio-only stream if your Internet connection quality is low.
If you see an "Invalid Data Error," please contact us and share where you found the error. We will pass this information on to the app developers.
On Android, since it has its own dedicated back button, you should use your device's back button (usually at the bottom of your device).
Make sure your thumb is fully covering the back button rather than pointing at it with your thumbnail. You may accidentally be pressing the home button instead.
The default video player on your device may force itself into a landscape view. If you wish to change this, look for an alternative video player in Google Play.
Make sure your orientation is not locked to portrait mode. To change this, double press the home button, slide the multitask bar toward the right to reveal more controls on the left, and tap the button on the far left to unlock the screen orientation lock. (On an iPad, depending on your settings, you may be able to change the orientation lock with the switch next to the volume rocker).
Please contact us if you have any other problems with the app. We are best able to communicate with you regarding the application, and we will contact the app developers if necessary.